Frequently Asked Questions
Find answers to common questions
You can check order status by clicking here. Once shipped, you will receive SMS and WhatsApp alert with live tracking updates.
Order cancellation is only available before the product has been shipped. Please WhatsApp us on +91 95956 76676 to request a cancellation.
You can request a return if:
- The product is damaged or defective
- You received a wrong or missing item
- The product is unused and unopened
- The issue is reported within 48 hours of delivery
If any of these reasons apply, please WhatsApp us on +91 9595676676 to initiate your return.
Delivery usually takes 3-5 days. If delayed beyond 10 days, contact support.
You can click here to track your order. If the tracking link is not updating or still not visible, please contact our support team.
Your tracking ID will be generated after dispatch, and dispatch usually takes up to 24 hours.
If your order has damaged, wrong, or missing products, please share an unboxing video of the package on WhatsApp with our support team at +91 95956 76676.
Once we verify the issue, any missing or incorrect items will be shipped to you as soon as possible.
To make an unboxing video, make video of entire process of opening your package , start video by showing the shipping label, sealed tape, and the condition of the box. Then open it and show each item clearly.
This video is important because it helps us verify any damage, missing items, or wrong products, so we can resolve your issue quickly and fairly.
Currently, we ship only within India. International delivery may be added soon.
Yes, there are delivery charges , and delivery charges may vary based on your order amount. Any applicable delivery fee will be clearly shown at checkout before you confirm your order.
We deliver Pan-India.
Orders are shipped via trusted logistics partners. All items are securely packed to prevent leaks or damage.
Modifications are possible only before dispatch. Once packed or handed over to the courier, changes cannot be made. Reach out to our support team for assistance.
We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD)
No, but your credit card provider may provide this service , so please confirm it with your credit card bank first.
Yes. Select 'Cash on Delivery' during checkout.
Your refund will be processed within 7-10 working days back to your original payment method.
You’ll get a screenshot of refund and can track it with your bank.
Please wait 30–60 minutes. If your order still doesn’t appear, share your payment screenshot with us on +91 9595676676. We will help you immediately between working hours (9 am to 7 pm).
Click here to know more about refund policy.
Please check your internet connection, bank balance, or UPI limit. Try again after a few minutes or use another payment option like debit card, credit card or net banking .
wAIdon AI Hair Analysis is advance hair loss analysis tool, developed with advance image processing system on more than 5 lakh human head images. It help in identifying various hair loss condition like grading of baldness , thinning of hair , genetic hair loss , female pattern hair loss, DUPA, BUPA and diffuse hair loss pattern.
At wAIdon every treatment is given by doctors only but assisted by wAIdon AI. HOW ? Lets understand in steps.
Step 1 - Upload images of your head .Once you send your head images, AI identifies the area of baldness and thinning, and marks it.
Step 2 - Answer root cause questions , After receiving your answers to all the questions, all information goes to doctor desk , where doctor analyses all the information given by you, understand your condition , if required they call the patient and then prepare perfect customized treatment for you .
So although analysis is done by AI, but final prescription is always prepared by doctor only. You can check your doctors name on the prescription.
No and it is not required, because at wAIdon treatment is provided only by doctors. In some cases if a doctor wants to understand something about you, you will get a call directly from wAIdon doctor, where the doctor will talk to you directly.
Founders of wAIdon are doctors themselves. Dr. Satyajeet Kangle is a dermatologist with 18 years of experience and Dr. Ashok Sinha is an MBBS, Trichologist who has two patents in his name and has 13 years of experience in hair. Apart from them, there is a team of 10 certified doctors, trained by our founders.
All doctors are experienced, certified professionals specializing in hair and scalp treatments.
We understand that you are different from any other person in this world, your root cause, your daily life, eating habits, diseases etc., are different from others, so your treatment will also be unique for you based on your combinations of issues. Keeping that in mind, wAIdon always tries to provide true personalised treatment. At wAIdon we consider these points to provide you personalised treatment:
1. Your grade of baldness.
2. Level of thinning on entire scalp like front, mid scalp, crown, zone above ear, donor area, and nape of neck.
3. Root causes of hair loss like genetics, digestion, eating habits, metabolism, hard water in your area, sickness during childhood, side effects of any medicine and many more such factors.
4. We also review your previous treatment history and upgrade your plan accordingly. At Waidon, every treatment is fully personalised based on your condition.
At wAIdon, best treatment is provided considering 4 very important points:
1. Right diagnosis: What is the disease? There are 17 types of alopecia, out of 17, what is your type of alopecia? Right diagnosis means right treatment.
2. Finding the root cause of hair loss: why did hair loss start in your case - genetic, poor sleep, stress, digestion, immunity, chronic cold?
3. Powerful treatment: Hair is vulnerable and sensitive, it needs strong support.
4. Root cause reversal plan: Unless the root cause is reversed, hair regrowth cannot be maintained.
So these are points and scientific logic we follow for treatment.
Yes, if diagnosis is proper and treatment is proper then yes it will work on you. And we have 12 years of experience and treated more than 3 lakh similar patients like you. So yes it will work on you, because we know how to treat different alopecia. If we find some untreatable condition , then we will inform you in advance. We will not prescribe you something only for money .
Yes, although it is very difficult and requires long-term treatment, it is possible to reverse genetic hair loss with consistent efforts and powerful treatment under our certified doctors' guidance.
The duration depends on the root cause of your hair fall and your scalp condition. Most personalized plans typically last 4 to 6 months, which is the standard timeframe for visible hair regrowth and scalp recovery.
Your head images , thinning and baldness on scalp , plus other factors like Genetics, eating, dandruff, digestion, sleep, stress, metabolism, habits, immunity, etc.
Yes, completely safe. Your photos are 100% private and used only for analysis. We use encrypted uploads, secure servers, and strict data-protection protocols to keep your information safe. Nothing is shared with anyone.
Your analysis may get rejected if the photos are too dark/bright, blurry, filtered, or if your scalp isn’t clearly visible.
For best results, follow these photo guidelines:
- Use bright, clear lighting
- Keep the camera close to your scalp
- Capture front, top, left, and right angles
- Ensure the scalp is visible (no caps, scarves, or hair covering it)
- Avoid blurry or dark images
Retake the photos with proper lighting and clarity for a successful analysis.
Your wAIdon doctor might have prescribed you many oils, shampoo, medicines etc. How to use them is given in your app and a video is also sent to you on WhatsApp. Watch all the videos and still have doubts then contact our Jr. Doctor assistants by booking a call.
No, it's better to be sincere and consistent with your treatment.
Our ideology is to control hair loss or regrow hair without any side effects. All medicines are FDA approved, all nutraceuticals are FSSAI registered products. All wAIdon medicines are well researched by our dermatologists and doctors, gone through rigorous stability testing and clinical testing before prescribing it to any person. So be assured, you are getting safe medicine for your hair.
If you have dry dandruff then use oil 2-3 times/week with antidandruff shampoo. If you have oily/greasy dandruff then oiling is not recommended.
All morning doses can be taken together. All evening doses can be taken together.
Yes, Waidon products are available for individual purchase. To purchase product click here. But to get the most effective and personalised results, we suggest completing our AI Hair Analysis. It identifies your hair and scalp concerns and recommends the right products specifically for you.
Waidon products are crafted using science-backed, dermatologist-approved ingredients designed to address the root cause of your hair concerns. Each customised plan includes all the essential products you need for safe, effective, and long-term hair improvement.
After completing the AI Hair Analysis test and placing your order, you will receive:
- A Customized Kit designed for your hair concerns
- A personal call with our Junior Doctor Assistant
- A Root Cause Reversal Plan tailored specifically for you
- An Easy & Practical Diet Plan
- Access to the AI Hair Regrowth Tracker for monthly progress
It may include serums, topical solutions, supplements, scalp-care products and lifestyle or diet modifications.
Your kit may include both, depending on your treatment needs and doctor’s prescription.
AI Analysis Help & Support
Your Ultimate Guide to AI Hair Analysis
The AI Hair Analysis is completed within a few seconds after you upload your photos. The system instantly scans your scalp, detects concerns, and prepares your initial analysis. It’s designed to be fast, accurate, and completely hassle-free.
Yes, you can retake a scalp photo during the upload process. Doctors may also request a retake after initial review if the image quality is insufficient.
Yes. The AI can identify very early signs of thinning, minor density changes, and subtle scalp issues. Early detection helps you start treatment before the condition progresses.
Yes! After your purchase, you can chat with our support team or speak directly with the Junior Doctor Assistant. You can also contact our customer support anytime for any questions related to prescriptions, even before making a purchase.
No problem. The doctor reviews your current products or medications and adjusts your Waidon plan accordingly. This ensures there are no overlaps, conflicts, or unnecessary duplication in your treatment.
Your prescription is reviewed and approved by our qualified Doctors team after the AI analysis. You will receive a confirmation through the app or WhatsApp as soon as the doctor completes the review.
Yes, you have the flexibility to modify your prescription at the time of purchase, including the option to remove any medication as needed.
The AI highlights all concerns together like dandruff + thinning + baldness to ensure a complete solution.
No, it’s entirely digital and completely pain-free.
It simply requires your mobile phone, no other devices needed.
You can take your follow-up directly through the wAIdon app or web app. Follow up option will be available after 22 days from the product purchase from app.
Simply go to the “Follow-Up” option on the Home Page, upload new scalp photos, answer a few questions, and submit your response.
Your follow-up is due 22 days after your each purchase. The app will notify you when it’s time.
No. Follow-ups are completely free and included as part of your treatment support.
Your new data is reviewed by both the AI and the doctor. You receive an updated treatment plan, improved guidance and adjustments to help you progress faster.
Follow-ups ensure your treatment stays accurate and effective. They help the medical team check your progress and adjust your plan for better and faster results.
No problem. You can log in anytime after 22 days and still complete your follow-up whenever you’re ready, but for better results, take it on time.
You simply have to upload your latest scalp photos in good lighting, answer a few quick questions about how regularly you used your treatment, and submit the follow-up form in the app.
This helps the medical team review your progress accurately and fine-tune your plan for faster and better results.
The Root Cause Reversal Plan is a personalized guide that explains the exact reasons behind your hair fall and how your treatment targets those causes. It outlines the role of each product in your kit, how they work on your scalp, and the routine you need to follow for best results. This plan ensures your treatment is not just symptomatic but truly addresses the root problem for long-term improvement.
In most cases, it is reviewed within a few hours, depending on the doctor’s queue. You typically receive your prescription the same day or the next day. You’ll be notified through app notifications or WhatsApp messages as soon as it’s ready.
Yes. You receive a simple, practical, and easy-to-follow diet plan that supports your treatment. It focuses on nutrients that help improve hair strength, growth, and overall scalp health.
The tracker compares your monthly scalp photos to measure improvements in density, thinning, and scalp condition. This helps you visually monitor progress and allows doctors to adjust your plan if needed.
